Custody Operations

Changes to Incoming Mail

The Boone County Jail is a post card only facility for all incoming mail starting April 15th, 2021, with the exception of legal mail.

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The first process of incarceration occurs at intake in the County Jail. We book into the jail approximately 6,000 detainees a year. Each detainee must be fingerprinted and photographed.

  • Fingerprints are captured using the "LiveScan" system which is tied directly to the Missouri Highway Patrol fingerprint repository in Jefferson City, Missouri. We have been using this technology since 2001.
  • Photographs are captured using a digital photographic system which ties the detainee's photograph with their jail documents. We have been using this system since 1994.

In addition to the booking process, intake is also responsible for both non-contact and contact visitation and for visiting law enforcement contacting the detainee population. While in intake, the person who complies with the booking process is allowed to make numerous free phone calls to family or bondspersons to arrange for release from the jail. Phones are also available for use by the detainee while assigned to general population. If the detainee is to remain in custody, a complete medical and mental health questionnaire further processes them, they are classified appropriate to gender, age and offense and assigned to housing within one of our three custody buildings.

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A detainee is allotted one personal visit each week. It is not permitted for the allotted time to be divided. Only one visitor per visit is allowed.

All visitors are required to present one of the following photographic identification forms: a valid state issued operator's license, a Department of Motor Vehicle identification card, a U.S. government issued passport, a U.C. Military identification card, or a Native American Tribal Membership Card.

No person who appears to be intoxicated or under the influence of drugs or narcotics will be allowed to visit.

No visitor may record or photograph the visitation area, detainee, staff member or any part thereof.

Visitation will be terminated when deemed necessary for the safety and security of the facility, detainees, visitors and staff, or for violation of rules and regulations.

Visitation attire guidelines include, but are not limited to:
  • Visitors clothing must cover the upper body to include shoulders, upper and lower back, midriff and cleavage.
  • See through clothing, sheer fabric material, sleeveless clothing, and clothing with holes or lace that would expose an undue amount of flesh on the chest, back, thigh, or midsection is not allowed.
  • All pants, jeans or slacks must be worn at waist level.
  • Undergarments must always be worn and must prevent from revealing anatomy.
  • All skirts and dresses must cover the knee when seated and all shorts must cover no less than mid-thigh when seated.
  • All clothing must pass metal detection.
Staff have the authority to refuse admission to anyone whose attire violates the visiting dress code.

Visitation Days

Visitation will be by alphabetical first letter of last name:

  • Monday A-B
  • Tuesday C-F
  • Wednesday G-J
  • Thursday K-M
  • Friday N-R
  • Saturday S-Z
  • Sunday Additional day for Detainee Workers (male and female)

Visitation Times

Visitation is held daily, Monday through Sunday at the following times:

Male Visitation

8:30 AM - 9:30 AM
7:30 PM - 8:30 PM

Female Visitation

9:45 AM - 10:45 AM
8:45 PM - 9:45 PM

No visitor will be allowed to carry in cameras, cell-phones, or electronic recording devices. Purses and non-authorized items must be left in the vehicle in the parking lot prior to admission to the visitation area. The Sheriff's Office shall not be responsible for any item left by the public.

Personal Video Visits

  1. All video visits are scheduled by the friend/family using the JailATM system online.
  2. All personal visits must be scheduled no later than the day prior to the visit - the system won't let them schedule same day.
  3. Each detainee may only have 2 personal visits per day.
  4. All visits are max 15 minutes blocks of time.
  5. Each minute is $0.30. The Public Defender's Office will be free. Private counsel is not.
  6. Schedule for video visits is as follows:
    • First option to schedule a visit is 8am, last visit option is 10:45am.
    • Next option to schedule a visit is 1pm, last visit option is 4:30pm.
    • Next option to schedule a visit is 7pm, last visit option is 11pm.
  7. Visitation is no longer bound by last name/day of the week.
  8. All videos are monitored. Any nudity, violence, or illegal activity may result in suspension of the detainee and/or you from video visitation from all personal future visits.
  9. Manipulation of video visitation in the form of visiting another detainee on a separate detainees account may result in suspension for both detainees and/or you from all personal future visits.

Lawyer Video Visits

  1. All video visits are scheduled by the lawyer using the JailATM system online.
  2. Each minute is $0.30. The Public Defender's Office will be free. Private counsel is not.
  3. All legal visits may be scheduled same day.
  4. Lawyers must use the online JailATM system to send a request that he/she be allowed to have a visit that is non-recorded/encrypted or the system assumes their account is a general public recordable visit.
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Bonding Process

The jail will accept bonds on any Boone County Jurisdictional case and on all cases, both out of county and out of state, that are not restricted for some reason by the requesting jurisdiction.

Bonding is accomplished at the public entrance to the Boone County Jail. Seating and space is severely limited, so a nominal wait period is to be expected. Bonding is accomplished 24 hours a day, 7 days a week on a first come, first serve basis with the notable exception of four mandatory count periods daily wherein activity and detainee movement in the facility is severely restricted until complete. Certain emergencies that the jail might experience might also delay the bonding process.

For Surety bonds, we accept MasterCard, Visa, Discover, American Express, Cashier's Check, and bonding company Surety. For cash bonds, we accept cash, MasterCard, Visa, Discover, American Express, and Cashier's Check. All credit card transactions are processed through a Third Party Pay System. We currently employ Municipal Services Bureau (MSB) as our third party pay system. The credit card must be in the person's name posting the bond, in the person's possession, and must be presented along with a matching photo identification or completed online through Municipal Services Bureau (MSB)'s website. Fees for using the system vary and can be obtained at the time of bonding or by calling at 1-800-352-9870. Boone County collects no fees from credit card transactions through this system.

The Boone County Jail has a 24 hour a day/ 7 days a week intake/release procedure. Except for minimal disruption during mandatory count periods, family members may bond out detainees at any time. The Jail is located behind the main entrance of the Sheriff's Office (notable by the lighted flag pole). Once you enter the parking area of the Sheriff's Office Complex, there is signage that will direct you to the Jail Parking lot and entrance.

Please Note: Surety Bonds persons must be approved to write in Boone County. For a complete and current list, please consult the Boone County Circuit Clerks' office M - F between 8AM and 5PM at (573) 886-4000. Missouri allows for personal property to be put for bond in certain circumstances. This is only done at the Circuit Clerk's office at the Courthouse. Call (573) 886-4000 for current information.

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Property Authorized for Detainees

For those detainees who are anticipating serving a sentence in the Boone County Jail and for those family members needing to know what property is acceptable here is a list of commonly accepted property for the jail.

Please Note: All items allowed for those serving sentences are for initial intake only. After intake, all clothing items must be purchased from the commissary.


  1. Tee Shirts: Limit of 3, no pockets, no tank tops, no long sleeves, white only.
  2. Socks: Limit of 3, white only.
  3. Underwear: Limit of 3, plain panties, briefs, or boxers, white only.
    Note: Female arrivals may keep their colored underwear until a pair of acceptable white underwear has been purchased from our commissary or brought in by family members.
  4. Brassiere: Limit of 3, no underwires, white only.
    Note: new female arrivals may remove underwires from current brassieres to make them acceptable, and new arrivals may also keep colored brassieres until appropriate clothing can be bought from our commissary or delivered by family.
  5. Thermal Underwear: White or creme colored only, limit of two.
  6. Tennis Shoes: No longer allowed to keep on person while in custody.

Reading Material

  1. Paperback Books: Limit of two in possession at any one time. All books become the property of the facility upon delivery, but the detainee shall have the option to read them first.
  2. Magazines: Limit of 2 by subscription only.
  3. Religious Books: Soft back Bible or Koran, additional religious tracts or texts may be kept to reasonable minimum. These shall remain the property of the detainee.
  4. Newspapers: Will only be accepted via subscription and in the possession of the detainee for one day's worth only.

Contraband Reading Material

This is any material that falls into the general guidelines of being:

  1. Explicit or graphic depiction of sexual acts.
  2. Material that promotes or solicits sexual activity.
  3. Material that promotes the abuse or exploitation of children.
  4. Material that depicts the manufacture, simulation and or concealment of weapons, ammunition, explosives, incendiaries, escape devices, or escape techniques.
  5. Material that depicts ingredients and or manufacture of toxic or illegal substances.
  6. Material that promotes or advocates violence, disorder, insurrection, or terrorist activities against individuals, groups, organizations and government facilities.
  7. Material that promotes, advocates, or instructs in the commission of criminal activity.
  8. Material that depicts or contains technical specifications or may be used to alter or defeat electronic, mechanical or other security devices and or information concerning security techniques and training of personnel and canine units.
  9. Material that depicts or contains information that may be used to alter or defeat communications systems.
  10. Instructions or information relating to the ability to injure or kill a person.
  11. Any material that would be detrimental to the security, good order or discipline of this facility.


Limit of ten (10), 4x6 inches, no pornographic, provocative photos. This includes any depiction of gang signs. Photographs will not have frames or be affixed to cardboard or homemade frames.


We allow small religious medallions, no larger than 1 inch by 1 inch and made of pliable material, no metal. We allow plain wedding band, no large stones. We allow a medical alert necklace or bracelet. Limit of one each.

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Putting Money On A Detainee's Account

All money on the detainee's person at the time of incarceration is places on the detainee's monetary account. They may use that to purchase personal hygiene items, clothing, and supplemental food items once weekly through our commissary vendor. Commissary funds may only be deposited:

  1. In-person using cash/credit cards via the deposit kiosk located outside the facility's visitation entrance; or
  2. By visiting Afterwards, detainee's may order commissary items using the kiosk/tablet available in the dayroom.

All United States currency and coinage will be receipted and accepted upon incarceration into the detainee's account. No actual money will be allowed in general or segregated population or in the detainee's property bag.

Government checks are accepted into account after arrest. However, personal checks and payroll checks are NOT.

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Detainee Mail

Effective July 1, 2020 the Boone County Jail will no longer accept any greeting cards or materials made from cardstock.

General Guidelines

  1. Incoming mail is picked up and logged by the Boone County Jail staff Monday through Saturday (excluding Federal Holidays).
  2. Certified or registered mail shall be processed in accordance with U.S. Postal regulations.
  3. The facility shall permit detainees to send or receive sealed correspondence to or from legal counsel.
  4. Mail addressed to the Boone County Government Center, Courthouse or Public Defenders Office may be sent through inter-office mail.
  5. Detainee mail will be sorted according to housing assignment and detainee name.
  6. If the detainee is no longer housed in this facility, the mail will be returned to sender if a return address is provided. If no address is provided, mail will be returned to the U.S. Postal agency.
  7. All correspondence must have the detainee's official mailing address (return address for outgoing mail, sending address for incoming mail). The official address is:

    Detainee's Name (full legal name)
    Boone County Jail
    2121 County Drive
    Columbia Missouri 65202
  8. Detainees may write to anyone they chose. However, their mail could be restricted if officials of the jail find that correspondence violates the statutes of law, violates the wishes of persons who receive the correspondence, or poses a threat to the security and order of the jail.
  9. Items considered to be a detriment to the safe and orderly operation of the Boone County Jail are prohibited and considered to be "contraband". Contraband items include, but are not limited to:

    1. Any illegal drugs, alcoholic beverages, deadly weapons, dangerous instruments, explosives or any other article or item that could be used to endanger other persons or the preservation of order in the facility.
    2. Any item construed as an aid to escape.
    3. Any item which could be used to disguise or alter the appearance of the detainee.
    4. Mail containing stickers, adhesive labels, watermarks, stains, lipstick, and/or any other suspect alteration(s)/adulteration(s) will be returned to sender.
  10. Pornographic and/or "sexually suggestive" photographs and/or drawings are prohibited.
  11. There will be no limit on the number of letters a detainee may send provided they can pay for the paper, pens/pencils, and stamps. If a detainee is unable to pay for these items, they may request them through commissary. Indigent detainees will be provided enough writing materials for up to three (3) letters per week. Indigent detainees will also be provided a reasonable amount of postage for legal mail.  Documented needs for additional postage for legal matters will be referred to the jail administration.
  12. Incoming mail must have the detainee's complete name, the sender's name, and complete address.
  13. Mail will not be distributed to any detainee unless they are wearing the proper attire.
  14. Mail containing items available for purchase from commissary will not be accepted.
  15. Stamps will be removed from the correspondence before being delivered to the detainee.
  16. Incoming mail is picked up and logged by the Boone County Jail staff.
  17. Outgoing mail is picked up and logged by the Boone County Jail staff.

Incoming & Outgoing Mail Procedures

  1. Incoming Non-Privileged Mail
    1. All incoming personal mail will be on a postcard. Postcards must be no larger than 5” x 7”.
    2. All incoming postcards must be standard white postcards. No index cards or photographs will be allowed.
    3. All incoming mail from another jail or prison will be returned to the sender.
    4. Postcards will have their stamp removed and discarded prior to delivery to the detainee.
    5. Postcards must be addressed with the return address clearly readable.
    6. There will be no limit on the number of postcards detainees can receive but detainees will be limited to ten (10) postcards in their cell at any one time.
    7. Unacceptable postcards will be returned to sender. Defaced or altered postcards are unacceptable. No plastic/wrappings on postcards. No labels or stickers will be accepted. No postcards with watermarks or stains. No postcards with biohazards, including lipstick or perfumes. No postcards depicting nudity, weapons, alcohol or gang references.
    8. Mail will be inspected for contraband and logged into the Jail Management System (JMS).
    9. If mail is found unacceptable and rejected, a Mail Rejection Form will be filled out and given to the addressed detainee. The sender of the mail will receive a copy of the Mail Rejection Form. A copy of the Mail Rejection Form will be placed in the detainee's file.
  2. Incoming Privileged Mail
    1. Correspondence deemed privileged must have specific and clearly printed verbiage on the face of the envelope, specifically stating the correspondence is to be "Legal Mail", "Attorney/Client Confidentiality", etc. All senders must be adequately identified on the envelope as well as the address, authority, and/or office from which the correspondence originated.
    2. Privileged mail will be processed and delivered following the same guidelines as non-privileged, with the following exception:
      1. Privileged mail will be opened and inspected for contraband in the presence of the receiving detainee. The privileged mail will not be otherwise read by jail personnel.
  3. Outgoing Mail
    1. Jail will collect outgoing mail staff every day.
    2. Outgoing mail will be logged into the JMS by jail staff.
    3. Outgoing mail will be placed in the U.S. Postal mailbox Monday through Sunday.
  4. Inspection of Detainee Mail
    1. Letters may be read for the discovery of correspondence containing information regarding the following:
      1. Plans for sending contraband in or out of the jail.
      2. Plans for criminal activity.
      3. Instructions for the manufacture of weapons, drugs, drug paraphernalia, or alcoholic beverages.
      4. Threat(s) of blackmail or extortion.
      5. Code(s) being used not understood by the examiner.
      6. Plans for activities in violation of jail rules.
      7. VII. Other material which would create a serious danger to the safety and security of the jail.
    2. Incoming correspondence may be rejected based on a court order or if it contains the following:
      1. Information regarding the manufacture of explosives, weapons, or drugs.
      2. Content intended to encourage or assist in disrupting the orderly operation of the jail, such as through a criminal act, riot, works stoppage or breach of jail rules.
      3. Sexually explicit photographs and/or drawings.
      4. Correspondence or material may be damaged during inspection process.
    3. When incoming correspondence is rejected due to its contents, the contraband or other rejected material will be placed in the detainee's property with the original Mail Rejection Form attached. A copy of the Mail Rejection Form will be kept in the detainees file and a copy will be provided to the detainee. This mail will only be given to the detainee when released or as allowed following an appeal of the notice of rejection. Mail not containing contraband or other rejected material will be delivered to the detainee.
    4. When incoming correspondence is rejected due to its contents the Boone County Jail will mail the sender a copy, by U.S. Mail, of the Mail Rejection Form that was provided to the detainee as notice of the rejected material. The Mail Rejection Form will specify the reason for rejection and notify the sender of the opportunity to appeal the rejection. The notice will be sent within 5 days of receipt of the rejected correspondence.
    5. When outgoing mail is rejected it will be returned to the detainee with a Mail Rejection Form. A copy will be of the Mail Rejection Form will be placed in the detainee's file along with a copy of the rejected correspondence.
    6. In the event the correspondence contains evidence of a crime or deemed threatening to the safety and security of the facility, the correspondence will be seized and forwarded with a report for investigative purposes to the appropriate law enforcement agency. Copies of the correspondence will be placed in the detainee's file.

Appeal Process for Rejected Correspondence

  1. Upon receipt of the copy of the Mail Rejection Form, the sender may request an appeal of the rejection. The request for appeal must be in writing, sent via the U.S. Mail, to the Jail Administrator, Boone County Jail, 2121 County Drive, Columbia, Missouri, 65202.
  2. The appeal must state the specific reasons the sender believes the rejected correspondence should not have been rejected.
  3. The sender's request for appeal of rejected correspondence will be considered by the Jail Administrator or designee. The individual considering the appeal shall not be the individual originally rejecting the correspondence and shall be of higher rank. The sender will be notified of the jail's decision of the appeal, in writing, within 10 days of receipt of the request for appeal.
  4. After the appeal is concluded, the detainee may authorize the rejected correspondence be returned to the sender instead of holding the mail until the detainee is released. The sender of the rejected correspondence may also request that it be returned. Mail which contains a discussion of commission of a crime or evidence of a crime will not be returned to the sender and may be referred to the appropriate law enforcement authorities.

Administrative Sanctions

  1. Detainees who interfere with the Boone County Jail mail operation or policies and procedures, will be served with notice of charges by a Jail Supervisor.
  2. An Incident Report will be submitted to the Jail Administrator for investigation.
  3. Detainees found in violation will be charged.


Mail in the Boone County Jail Facility will be handled, processed, and stored with the highest level of security.

Detainee-Employee Correspondence

Any Employee who receives personal mail from a past or present detainee will be required to notify their supervisor and document the correspondence with an Incident Report.

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Boone County Jail has a detainee telephone system named ICSolutions. Below is the contact information.

Customer Care: 888.506.8407
Mailing Address:

  • ICSolutions
  • Customer Service
  • 2200 Danbury Street
  • San Antonio, TX 78217
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